Privacy Policy

Information We Collect

When you use our website or purchase tickets, we may collect:

• Name and email address (when you purchase tickets, submit a contact form, sign up for our newsletter, or submit a private event inquiry)
• Payment information (processed securely by Stripe — we never see or store your full card number)
• Messages you send through our contact form or AI chat assistant
• Phone number (when you opt in to SMS notifications during checkout)
• Basic usage data such as pages visited and browser type

How We Use Your Information

• Process ticket purchases and send order confirmations with QR codes for venue check-in
• Respond to contact form inquiries and private event requests
• Send SMS ticket confirmations, show reminders, and cancellation notices (only if you opt in during checkout)
• Send newsletters and show announcements (only if you opt in)
• Improve our website and services

Third-Party Services

We use the following services to operate our website:

• Stripe — payment processing. Stripe handles all payment data securely under their own privacy policy.
• Brevo — email delivery for order confirmations, contact form replies, and newsletters.
• Telnyx — SMS delivery for ticket confirmations and show reminders (only if you opt in). Your phone number is not shared with Telnyx for any purpose other than message delivery.
• Vercel — website hosting and analytics.
• Sanity — content management for show listings and site content.
• Google — our AI chat assistant uses Google Gemini to answer questions about our venue. Chat messages are processed by Google but are not stored by us beyond your active session.

SMS / Text Messages

During checkout, you may opt in to receive transactional SMS notifications including ticket confirmations, show reminders, and cancellation notices. By checking the SMS opt-in box and providing your phone number, you consent to receive these messages at the number provided.

• Message frequency varies based on your ticket purchases (typically 1–3 messages per show)
• Message and data rates may apply
• Reply STOP at any time to unsubscribe from all SMS notifications
• Reply HELP for support information

We will never share, sell, or use your mobile phone number or SMS information for marketing or promotional purposes. Your phone number is used solely for transactional notifications related to your ticket purchases.

Cookies

Our website uses essential cookies required for the site to function (such as staff authentication sessions). We do not use third-party advertising or tracking cookies.

Data Retention

We retain ticket purchase records for accounting and check-in purposes. Newsletter subscribers can unsubscribe at any time using the link in any email. Contact form messages are retained only as long as needed to respond to your inquiry.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@denvercomedylounge.com.

Contact

If you have questions about this privacy policy, contact us at info@denvercomedylounge.com or visit us at 3559 Larimer St, Denver, CO 80205.